We do not want money to be an issue for our patients. We want you to feel comfortable with us, and that includes feeling satisfied with your financial arrangement regarding your dental care. We encourage a financial arrangement that is comfortable for you. For your ease and convenience, we offer these financial arrangements:
A 5% immediate payment courtesy will be given when the fee is paid in full on the day treatment begins.
We accept Visa, MasterCard, Discover and AMEX. A 5% immediate payment courtesy will be given when the fee is paid in full on the day treatment begins.
CareCredit- Family Smiles pays interest for 12 months with Care Credit. We also accept Springstone and ENT outside lending companies.
Payments may be divided into 3 equal payments after insurance benefits, for our patients of record. Down Payment amount to be paid on the day treatment begins.
We also offer a Layaway Plan so that you can build a credit balance on your account.
Dental insurance Agreement:
I understand my dental insurance is a contract between the insurance carrier and me, not between Family Smiles and the insurance carrier. Therefore, I am responsible for ALL dental fees. I understand I will be charged for all dental treatment and any payments received by Family Smiles from my insurance carrier will be credited to my account or refunded to me if I have paid the dental fees incurred. Any fees not paid by my insurance 60 days after treatment are my responsibility.
Are you accepting new patients?
Yes! There is typically a 6 month wait for a new patient appointment in our practice. We are thankful to be so highly sought after. We limit the number of new patients in our practice in order to provide quality care and time with each patient, including our existing, loyal patients.
The hardest appointments to get in our office are the first new-patient exam and the first cleaning appointment, as we pre-book all of our patients for their 6-month cleaning appointments. We also devote a great deal of time and energy to our new patients so that we can get to know one another and educate you on your mouth. You will be here approximately 1.5 - 2 hours for your new patient appointment. (This does NOT include a dental cleaning.)
Do you take my insurance?
We take most insurances that allows you to choose your dentist, as we are "OUT OF NETWORK" providers. MAKE SURE YOU CAN PICK YOUR DENTIST! If you have to pick from a list, we will not be on it.
If I have a PPO or HMO dental insurance, can I still come to your office?
Yes! We are “out of network” providers for nearly all dental insurance companies. This simply means the difference between what we charge and what the insurance pays is the patient's responsibility. PPO’s (Preferred Provider Organization) typically have “out of network” coverage. However, some policies do require you to go to an “in network” office. Just make sure your policy DOES HAVE out of network coverage.
Do you accept HMO’s?
HMO (Health Maintenance Organization) and discount plans are not accepted here.
Do you accept Medicare and Medicaid?
No, we are not a Medicare or Medicaid provider. However, if you have a stand-alone dental policy through Medicare that has “out of network” coverage, we very likely can accept it. Call your insurance and check.
What should I expect at my new patient appointment?
Our new patient exam includes a comprehensive exam, in-depth medical and personal interview, full mouth x-rays (NOT a panoramic x-ray), full mouth probing, extra- and intra-oral exam and charting, digital photos of your teeth and mouth, and a custom treatment plan just for you.
Do you have payment plans?
We offer payment plans for major work done in our office. Please speak with one of our receptionists if you are interested.
Do you offer a discount for paying in cash?
Yes, we offer a 5% discount if you pay in full for your services at the time of treatment.
How long will it take me to be seen in your office?
The hardest appointments to get in our office are the first new-patient exam and the first cleaning appointment, as we pre-book all of our patients for their 6-month cleaning appointments. We also devote a great deal of time and energy to our new patients and this limits the amount of new people we can see in any given day. If you are experiencing pain or emergent needs, please speak with our amazing receptionists to see how we can help!
Do you treat children in your office?
We are only accepting pediatric patients whose parents are also patients of the practice. The exception to this is infants who are referred by a physician, lactation specialist, nurse, or doula for evaluation of tongue or lip-tie concerns.
How many times a year should I have my teeth cleaned?
Most people should have their teeth cleaned at least 2 times per year. If you have gingivitis or periodontal disease, we may suggest you have your teeth cleaned 3 or even 4 times per year.
When should my child see the dentist?
The American Dental Association recommends children be seen for a “well-baby checkup” BEFORE their first birthday. If your child has not seen a dentist, we recommend a “well-baby checkup”, or an “introduction” appointment in our office.